FAQ

Shipping & Processing 

WHEN WILL I RECEIVE MY ORDER?

We currently only ship to the U.S. and Canada. Processing on most items takes about 7-10 business days + 2-3 days for priority shipping. If you have questions regarding whether or not your package will reach you by a specific date, please contact us
 
The processing time on all orders (with the exception of Pre-Orders) is about 72 hours prior to shipment and we do not process orders on Holidays or weekends. We ship via USPS and your delivery time depends on the shipping method that you select at checkout. Please note: The delivery times start from the day your order was shipped (not necessarily from the date that your order was placed). You will receive automatic notification followed by tracking information via USPS once your order has been picked up from our warehouse.
 
 
WHAT DOES PRE-ORDER MEAN?
Pre-order items are items that are not currently in stock, but our factory is in the process of making more. Once the items complete, they sent to our fulfillment center, and we ship them to you. Pre-order items take about 7-10 business days to process, but often complete sooner. Please
contact us if you would like to check the status of a Pre-Order item.
 

Returns & Exchanges 

I RECEIVED MY ORDER, BUT IT DOESN'T FIT! CAN I EXCHANGE IT FOR A DIFFERENT SIZE?

We do not offer exchanges, but would be more than happy to accept returns for unworn items with tags attached within 14 days of delivery. To manually request a return simply contact us or email orders@ekineyo.com with the subject: RETURN REQUEST and we will respond with return instructions within 24-48 hours. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

I DON'T LIKE MY ORDER, CAN I GET A REFUND?

Due to the nature of our business (most 'collection' pieces are made-to-order), we do not offer cash refunds, but will happily provide store credit that does not expire and can be used to purchase anything on our website.

Sizing & Fit

I SEE A FEW ITEMS THAT i LIKE, BUT I DON'T KNOW HOW THEY WILL FIT?

This size guide is exclusive to Ekineyo Basics and was created based on the way our garments are constructed.When selecting items on our site, please refer to this size guide to determine your size in EKINEYO's garments.

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